Returns Policy

We are sorry that you have needed or wanted to come to this page.

If there are any problems regarding a purchase from us please call on 4990 9320 or 0459 736 848

We will often supply a loan item of similar type where possible if you have a faulty item.

You can choose a refund or exchange if an item has a major problem.

This is when the item:

• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase—e.g. your receipt.